Privacy Policy

Information We Collect

When you use our website, we collect:

• Order information: Name, email, phone, delivery address when you place an order
• Account information: Name, email when you create an account
• Usage data: Pages viewed, items added to cart, IP address, browser type, and timestamps to improve our service
• Cookies: Language preference, session state, and cart contents stored in your browser

How We Use Your Information

• Process and fulfill your food orders
• Send order confirmation and status update emails
• Manage your loyalty points and rewards
• Improve our menu and website based on usage patterns
• Send newsletters if you subscribe (you can unsubscribe anytime)

Payment Security

All payments are processed securely through Stripe. We never store your credit card information on our servers.

Cookies & Tracking Technologies

Essential cookies (needed for the site to function):

• Language preference (English/French)
• Shopping cart contents
• Login session

Analytics & advertising cookies (set by the third-party services listed below):

• Measuring how visitors use the site so we can improve it
• Measuring the performance of our ads and showing relevant ads on other platforms such as Google, Facebook, and Instagram (remarketing)

You can control or block these cookies through your browser settings, or opt out via the links in the “Analytics & Advertising” section below.

Analytics & Advertising

We use the following third-party services, which may set cookies and receive information about your visit — such as pages viewed, actions taken (e.g. items added to cart or orders placed), approximate location, device and browser type, and IP address:

• Google Analytics — to understand how visitors use our website.
• Google Ads — to measure our advertising results and show relevant ads across Google's network.
• Meta (Facebook) Pixel — to measure our advertising results and show relevant ads on Facebook and Instagram.

These providers process the data on their own systems and may combine it with information they already hold. We do not sell your personal information. You can opt out here:

• Google Ads personalization — adssettings.google.com
• Google Analytics opt-out — tools.google.com/dlpage/gaoptout
• Meta ad preferences — facebook.com/adpreferences
• Or block cookies in your browser settings.

Your Rights (PIPEDA & Quebec Law 25)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Withdraw consent for data collection, including the analytics and advertising technologies described above
• Request deletion of your account and data

Contact Us

For privacy inquiries, contact us at monagrofoods.mtl@gmail.com